Last updated: 22 July 2026
Provok delivers bespoke security testing services scoped and quoted in writing before any work begins. Each engagement is governed by a signed engagement agreement, which sets out the scope, fees, and payment terms for your specific work. Where that agreement differs from this policy, the agreement prevails.
We may require a deposit to reserve a testing window. A deposit secures scheduled time and preparation, and is applied to your final invoice.
If you cancel before testing has commenced, we will refund any fees paid in advance, less any costs we have already reasonably incurred and any non-recoverable time reserved for your engagement.
Because our work is time-based and specific to your systems, fees for work already performed are non-refundable. If an engagement ends part way through, you are charged for the work completed to that point and refunded any unearned balance.
Nothing in this policy limits any rights you have under the Australian Consumer Law that cannot lawfully be excluded, including the guarantee that services are provided with due care and skill.
If you are not satisfied with an engagement, contact us and we will work with you to resolve it. Email redteam@provok.com.au.
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